About Us

SurfShark Accelerator is a privately-held online privacy technology company founded in 2020, with its headquarters located overseas. Our mission is to enable every internet user worldwide to access the web safely, freely, and at high speeds. Since our establishment, SurfShark Accelerator has provided reliable acceleration services to over 8 million users.

Our Mission

To make safe internet access easily attainable. SurfShark Accelerator is dedicated to protecting user privacy, and accelerating internet connections through leading encryption technology and global infrastructure, allowing everyone to freely explore the digital world.

Our Vision

To be the most trusted brand for online privacy protection worldwide. SurfShark Accelerator is building an internet where privacy is not a luxury but a basic right. We believe technology should serve people, not monitor them.

User First

Every product decision is made with the user's interest at heart. We do not sell user data, do not serve ads, and refrain from any actions that could undermine user trust.

Transparency and Trust

Public audit reports, transparent pricing, and open-source core components. SurfShark Accelerator believes trust must be earned through actions, not promises.

Technology Driven

Ongoing investment in R&D and adoption of the most advanced protocols and encryption technologies. Our engineering team continually optimizes connection speed and stability to ensure users enjoy top-tier experiences.

Global Perspective

SurfShark Accelerator's team spans the globe, with servers in over 80 countries. We understand the diverse needs of users across different regions and provide localized support and optimization.

R&D and Technological Innovation

SurfShark Accelerator's engineering team consistently stands at the forefront of online security technology.

In-house SmartRoute Intelligent Routing Engine

SurfShark Accelerator's SmartRoute engine analyzes global node latency, load, and packet loss rates in real-time, dynamically calculating the optimal routing path for each user. This technology has reduced average connection latency by 40% and increased connection success rates to 99.8%. The engine updates the global network status map every 5 seconds to ensure the current best path is always chosen.

Next-Generation Obfuscation Technology

SurfShark Accelerator's R&D team has developed a unique traffic obfuscation technique that disguises accelerator packets as regular HTTPS traffic. This technology combines TLS 1.3 fingerprint simulation with random padding techniques, preventing deep packet inspection systems from recognizing accelerator traffic. In rigorous network environment testing, the connection success rate of the obfuscation mode reached over 97%.

Security Audits and Bug Bounty Program

SurfShark Accelerator conducts at least two comprehensive security audits annually by independent third-party agencies. We also run an open bug bounty program, inviting global security researchers to test SurfShark Accelerator's products. To date, over 200 security researchers have participated in our bounty program, helping us fix more than 50 potential security issues.

Open Source and Transparency

SurfShark Accelerator is committed to technological transparency, with key components of the core encryption library and acceleration client made available on GitHub. Anyone can review our code to validate our security claims. Contributors from the open-source community have helped us identify and rectify multiple code optimization opportunities, improving client performance by 15%.

Global Operations

SurfShark Accelerator has offices and data center partners in multiple countries worldwide.

Global Data Center Partnership Network

SurfShark Accelerator has established partnerships with top global data center operators such as Equinix, Digital Realty, and NTT Communications. Our servers are deployed in Tier 3+ data centers, ensuring 99.99% hardware availability. Each data center is equipped with redundant power, networking, and cooling systems.

Localized Service Teams

SurfShark Accelerator's customer service and technical support teams are distributed across multiple time zones, providing multilingual services in Chinese, English, Japanese, and more. Users in different regions can receive timely localized support. Our average ticket resolution time is 4 hours, with customer satisfaction consistently above 96%.

Compliance and Data Sovereignty

SurfShark Accelerator operates under a legal entity registered in privacy-friendly jurisdictions, free from the jurisdiction of the Five Eyes/Nine Eyes/Fourteen Eyes alliances. We strictly adhere to international data protection regulations like GDPR, ensuring user data is afforded the highest level of legal protection. Users can exercise their rights to access, modify, and delete data at any time.

Social Responsibility and a fast, private internet

SurfShark Accelerator actively participates in charitable initiatives promoting global a fast, private internet. We provide free acceleration accounts to nonprofits and journalists, supporting freedom of speech and information transparency. SurfShark Accelerator also regularly donates to the Electronic Frontier Foundation (EFF) and open-source privacy projects to contribute towards building a safer and freer internet.

Our Partnership Journey

Building a safer internet together with industry leaders

2021

CureAudit Certification

Partnered with CureAudit for independent no-logs verification, becoming one of the first acceleration providers to receive their gold-tier certification.

2022

CryptoForge Integration

Integrated CryptoForge's next-generation encryption libraries to strengthen our protocol security and future-proof against quantum threats.

2023

NetShield Infrastructure

Expanded our global server network to 75+ countries through a strategic partnership with NetShield's premium datacenter infrastructure.

2024

SpeedNode Optimization

Launched our ultra-fast server network powered by SpeedNode's CDN technology, achieving record-breaking connection speeds globally.