FAQ

SurfShark Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps generally include: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by SurfShark Accelerator; 4) Entering your SurfShark Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically gain accelerator protection without needing separate installations on each device.

Yes, SurfShark Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly stream 4K Ultra HD video content. SurfShark Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that SurfShark Accelerator does not encourage users to violate any streaming platform's terms of service.

Thanks to the efficient design of the WireGuard protocol, the impact on internet speed from SurfShark Accelerator is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some cases, if your ISP throttles specific traffic (like video streaming or P2P), using SurfShark Accelerator might even enhance speed, as the encrypted connection can prevent the ISP from performing deep packet inspection (DPI) and traffic identification.

Yes, the Lightning version of SurfShark Accelerator supports up to 6 devices online at the same time, while the Flagship version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more, all at once, without additional fees. If you need to protect more devices, it's recommended to set up SurfShark Accelerator on your router, as it will secure all family devices with a one-time configuration.

Public WiFi is a high-risk environment for data theft by hackers. After connecting to SurfShark Accelerator, all your internet traffic is transmitted through AES-256 encrypted connections, ensuring that even if someone conducts a man-in-the-middle attack or snooping on the same WiFi network, they cannot read your data. SurfShark Accelerator also offers an automatic connection feature that activates accelerator protection when it detects insecure WiFi networks.

Yes, SurfShark Accelerator's no-logs policy has undergone independent review by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive examination of SurfShark Accelerator's server infrastructure, codebase, and operational processes, confirming that SurfShark Accelerator indeed does not record any identifiable user data. The complete audit report can be publicly accessed on the SurfShark Accelerator official website.

Yes, SurfShark Accelerator offers a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installs via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.

Yes, the Flagship version of SurfShark Accelerator includes a dedicated static IP address. Static IPs are particularly useful for remote access to corporate networks or NAS, running online services requiring fixed IPs, and minimizing verification challenges due to frequent IP changes. The static IP will be allocated exclusively for your use, without sharing with other users.

SurfShark Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through the WebRTC interface; IPv6 leak protection ensures IPv6 traffic is also safeguarded. You can use the built-in leak testing tool in the SurfShark Accelerator client or visit third-party detection sites to verify your protection status.

SurfShark Accelerator's self-developed obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively combating deep packet inspection (DPI) techniques. In environments with strict network restrictions, SurfShark Accelerator's obfuscation mode can assist users in keeping connections stable and regaining access to the free internet. However, please note that SurfShark Accelerator advocates responsible accelerator usage and compliance with local laws and regulations.

SurfShark Accelerator supports various secure payment options: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing to pay with cryptocurrency can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring the security of your payment information.

SurfShark Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (30+ cities in the US and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, SurfShark Accelerator offers extensions for Chrome and Firefox browsers. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are particularly suitable for scenarios requiring quick IP switches, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking functionalities.

SurfShark Accelerator offers multiple customer support channels: 1) 24/7 live chat—visit the SurfShark Accelerator official website for real-time conversations with support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer support team is available in both English and Chinese.

SurfShark Accelerator Lightning and Flagship versions come with built-in ad-blocking and protection against malicious websites. This feature operates at the DNS level, maintaining a domain blacklist with over 1 million rules to prevent ad trackers, malware domains, and phishing sites from loading during the DNS resolution phase. This method is more efficient than traditional browser ad blockers, as it stops unwanted connection requests at the network level.